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Step-By-Step Guide To Auto Glass Insurance Claims

Auto-Glass Repair Company Calgary

There are many reasons why prompt windshield repairs, even for just a chip, are of utmost importance.

While a windshield chip might be a simple fix, it can easily turn into a crack and this will require a much more expensive windshield replacement.

In addition, a chipped windshield is a safety hazard. Because a windshield provides up to 30% of a vehicle’s structural strength, it may compromise your safety in a crash if it is weakened.

Learn More: Four Hidden Dangers of a Cracked Windshield

Guide To Windshield Repair Using Auto-Glass Insurance

Utilizing your auto-glass repair and windshield insurance to help pay for repair costs will greatly benefit you, keeping you and your loved ones safe on the road.

Here is a step-by-step guide on how to use your auto repair insurance:

Step 1: Submit Your Claim

If the deductible is low enough to file a claim for your auto-glass damage, whether it’s a windshield replacement or broken window, be sure to file as soon as possible.

The insurance company might ask you to bring in your car to have the damage inspected and get approval for reimbursement.

Step 2: Fix the Damage

After the claim submission, you should take your car into an approved auto-glass repair shop to get fixed.

While some insurance companies may require you to take your vehicle to a specific repair shop, others may allow you to go to a company of your choice.

Learn More: Our Calgary Auto-Glass Repair Services

Step 3: Submit Receipts

Typically, your auto-glass repair insurer should allow you to fax or upload your invoice if you include your:

  • Full name
  • Home address
  • Birth date
  • Policy number
  • Phone number
  • Date of damage

** Be sure to ask your agent which details you need to include with the receipt **

Auto-Glass Repair & Windshield Replacement Insurance FAQs

The following FAQs cover the insurance basics for auto-glass repair and windshield repair/replacement. ALWAYS refer to your policy for more detailed information prior to any repairs.

  1. Will my insurance cover the cost of a windshield replacement?

If you have comprehensive auto-glass insurance coverage then you will most likely be covered for a windshield replacement. This type of insurance typically covers glass damaged by:

  • Rocks and road debris
  • Vandalism and break-ins
  • Other accidental breakages

  1. Will checking on my deductible or inquiring about an auto-glass repair claim raise my insurance rate?

Inquiring about your auto-glass repair coverage and deductibles is generally not considered to be a claim. However, it is important to always refer to your insurance policy.

  1. What if I only have liability coverage?

Because liability insurance only provides coverage for damages to another vehicle, auto-glass claims would not apply in this case. Diamond Glass offers multiple payment options including cash, checks, MasterCard and Visa.

  1. Will my insurance company waive my deductible if my windshield is repaired rather than replaced?

Most insurance companies cover windshield repairs at 100% coverage with no deductible. Contact one of our windshield repair experts to learn more regarding insurance coverage.

  1. If I have a chipped windshield is it okay to wait before repairing it?

The sooner you fix a chipped windshield, the better. Fixing a chip is a 30 minute endeavour, substantially cheaper than windshield replacement but if you wait too long, the chip may grow larger and the damage will become irreparable.

Read More: Why Windshield Repair Should Be Done Sooner Rather Than Later >

Learn More

To learn more about our auto-glass repair services including broken window replacements and windshield repairs, contact our Calgary office at 403‐568‐7086.


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Thank you Sam for recently replacing my shower glass. You were easy to deal with, professional, straight forward and reasonable pricing. I am happy to use your company in future and recommend your services to my family and friends.

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